AI Voice Receptionist & Appointment Booking
A Vapi and OpenAI voice receptionist for inbound calls and appointment workflows. The system supports caller qualification, Google Calendar availability checks, booking confirmations and escalation to a human team member for complex enquiries.
- Tags : Voice AI , Automation , API integration
The workflow
Inbound appointment calls require caller details, availability checks and a route for enquiries that need a person.
The solution
The voice receptionist connects caller qualification, Google Calendar availability and booking confirmations.
Engineering scope
Vapi and OpenAI support the documented voice workflow, including escalation to a human team member for complex enquiries.
Delivered capabilities
The assistant can gather caller requirements, check calendar availability and support booking confirmation, with escalation for complex enquiries.
Project presentation
Conceptual workflow illustration; not a product screenshot.
Plan a related project
Explore Voice AI & Conversational Automation for the related delivery scope. Identify the booking rules, calendar owner and what should happen when no team member is available. Discuss your appointment calls and fallback process.